Planbet APK Privacy Policy — How We Protect Your Data in Bangladesh

This Privacy Policy applies to all users of the Planbet APK platform, including the Android app available at planbet-apk.net and all associated services. When you register an account, place a bet, make a deposit, or simply browse the Planbet APK website, you are sharing certain information with us. This policy explains what that information is and how we handle it.

Planbet APK is committed to protecting the privacy of every player on our platform. We understand that trust is earned, not assumed — especially when it comes to financial and personal data. That is why we have written this policy in plain language rather than burying the important parts in legal jargon.

By using the Planbet APK platform, you agree to the collection and use of your information as described in this Privacy Policy. If you have questions at any point, our support team is available 24/7 via live chat inside the app.

Planbet APK collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Registration data: Full name, date of birth, phone number, and password when you create a Planbet APK account.
• Payment information: Your bKash, Nagad, or Rocket account number used for deposits and withdrawals.
• Identity verification documents: National ID card or other government-issued ID when requested for account verification.
• Support communications: Messages, screenshots, and other information you share when contacting our support team.

Information collected automatically:

• Device information: Device model, operating system version, and unique device identifiers when you use the Planbet APK app.
• IP address and location: Your approximate location derived from your IP address, used for fraud prevention and eligibility checks.
• Usage data: Pages visited, bets placed, games played, session duration, and navigation patterns within the platform.
• Transaction history: A complete record of all deposits, withdrawals, bets, and bonus activity on your account.

Every piece of data Planbet APK collects has a specific, legitimate purpose. We do not collect data speculatively or hold information we have no use for. Here is how your data is used across the platform:

• Account management: To create, maintain, and secure your Planbet APK account, including login authentication and password recovery.
• Payment processing: To verify your payment account, process deposits, and send withdrawals to your registered bKash, Nagad, or Rocket account.
• Identity and age verification: To confirm that you meet the minimum age requirement of 18 years and that your account details are accurate.
• Fraud prevention and security: To detect and prevent unauthorised access, duplicate accounts, bonus abuse, money laundering, and other prohibited activities on the Planbet APK platform.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse usage patterns and identify areas where the Planbet APK app and website can be made faster, more reliable, and easier to use.
• Legal compliance: To meet our obligations under applicable laws, including anti-money laundering regulations and responsible gaming requirements.
• Responsible gaming: To monitor betting patterns and identify players who may need support, in line with our responsible gaming commitments.

Planbet APK does not sell, rent, or share your personal data with third parties for commercial purposes. However, there are specific situations where sharing your data with trusted partners is necessary to operate the platform:

• Payment processors: Your payment account details are shared with bKash, Nagad, and Rocket solely to process your transactions. These providers have their own privacy policies and security standards.
• Identity verification providers: When account verification is required, your ID documents may be shared with a third-party verification service. This data is used only for the verification process and is not retained by the provider beyond what is legally required.
• Fraud detection services: Anonymised device and behavioural data may be shared with fraud detection partners to protect the integrity of the Planbet APK platform.
• Legal authorities: Planbet APK may be required to disclose your personal data to law enforcement or regulatory authorities if required by law or in response to a valid legal request. We will notify you of such requests where legally permitted to do so.

All third parties who receive data from Planbet APK are contractually required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit our data partners to use your information for their own marketing or commercial purposes.

The Planbet APK website uses cookies and similar tracking technologies to improve your browsing experience and keep the platform running smoothly. Cookies are small text files stored on your device when you visit a website.

Planbet APK uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Used to understand how players navigate the Planbet APK website — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Store your platform preferences such as language settings and display options so you do not have to reset them each visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Planbet APK platform, though some features may behave differently. The Planbet APK Android app does not use browser cookies but may use equivalent device-level identifiers for session management and analytics.

Planbet APK retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are determined by the type of data and the legal obligations that apply to it.

• Account data: Retained for the lifetime of your account plus a minimum of 5 years after closure, in line with anti-money laundering regulations.
• Transaction records: All deposit, withdrawal, and betting records are retained for a minimum of 5 years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account plus 5 years, or longer if required by applicable law.
• Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal matter.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked back to individual users.

When data is no longer required and the retention period has expired, Planbet APK securely deletes or anonymises it so that it can no longer be associated with your identity.

Planbet APK takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• TLS encryption: All data in transit between your device and Planbet APK servers is encrypted using TLS 1.3.
• Password hashing: Your account password is never stored in plain text. It is hashed using a strong one-way algorithm so that even Planbet APK staff cannot read it.
• Access controls: Internal access to personal data is restricted on a need-to-know basis. All staff access is logged and audited.
• Secure data centres: Planbet APK data is stored in secure server environments with physical access controls, redundant power, and continuous monitoring.
• Regular security reviews: Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

As a Planbet APK user, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat in the app or by email at [email protected]. We will respond within 30 days.

The Planbet APK platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on Planbet APK, please contact our support team immediately. We will investigate and close the account promptly, deleting all associated data.

Planbet APK uses age verification checks during the registration process and at the point of withdrawal to enforce this policy. Any account found to belong to a person under 18 will be closed without notice and any balance forfeited in line with our Terms and Conditions.

Planbet APK may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered users via the in-app notification system and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the Planbet APK platform after any changes have been published constitutes your acceptance of the updated policy. If you disagree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Planbet APK handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and aim to respond within 30 days.

For data deletion requests or requests to exercise any of your rights listed in Section 8, please include your registered phone number and a brief description of your request so we can locate your account and respond efficiently.